Monday, April 11, 2011

Exped LLC hiring Customer Service Specialist


Northwest based Exped LLC, a subsidiary of Exped AG in Switzerland, is looking for a self motivated, dynamic, service oriented person to join their team as a full-time Customer Service Specialist. We are a small, tightly knit group and the person we hire will have an immediate impact on the success of the Exped brand across North America.

The ideal candidate will have:

  • · Two or more years outdoor industry customer service experience
  • · Or three years retail experience in outdoor specialty shops
  • · Excellent written and verbal skills

Responsibilities include, but are not limited to:

  • · Provide phone support for dealer and consumer customers
  • · Accurate order entry and shipment processing
  • · Responding to customer emails in a timely manner
  • · Become knowledgeable about all aspects of Exped’s product line
  • · Assist in maintaining company databases
  • · Assist in developing and improving processes/procedures
  • · Facilitate shipping returns and parts
  • · Facilitate Industry professional purchase
  • · Process and mail invoices
  • · Attendance may be required at industry tradeshows
  • · Support and assist Sales Department

All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

Required Skills:

  • · Excellent computer skills (Microsoft Office, Lotus and order management systems)
  • · Excellent written and verbal skills
  • · Strong organizational and communication skills
  • · Strong data entry skills
  • · Teamwork and flexibility are crucial to this position
  • · College degree preferred

Additional Information:

  • · This position reports to the Director of Customer Service & Logistics
  • · Job location - Greater Seattle area
  • · Competitive salary
  • · Medical and dental insurance paid
  • · Paid vacation

Resumes can be submitted by email (service@exped.com) or mailed (mail only - Exped LLC, 13203 56th Street East, Edgewood, WA 98372). No phone calls, please.