Thursday, April 11, 2013

Exped/Seattle is hiring a Customer Service Specialist. Now.

Here's the job posting that just went live a few minutes ago: 

Seattle based Exped LLC, a subsidiary of Exped AG in Switzerland, is looking for a self-motivated, dynamic, service oriented person to join their team as a full-time Customer Service Specialist.  We are a small, tightly-knit group and the person we hire will have an immediate impact on the success of the Exped brand across the USA.

The ideal candidate will have:

· Two or more years outdoor industry customer service experience 
· Or three years retail experience in outdoor specialty shops
· Excellent written and verbal skills

Responsibilities include, but are not limited to:

· Provide phone support for dealer and consumer customers
· Accurate order entry and shipment processing
· Responding to customer emails in a timely manner
· Resolve customer warranty claims
· Become knowledgeable about all aspects of Exped’s product line 
· Assist in maintaining company databases
· Assist in developing and improving processes/procedures
· Facilitate the shipping of returns and parts
· Facilitate industry professional purchase
· Process and mail invoices
· Assist repairs department
· Attendance may be required at industry tradeshows
· Support and assist sales management and sales representatives
· Responsible for opening and closing office

All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

Required Skills: 

· Excellent computer skills (Microsoft Office, Lotus and order management systems)
· Excellent written and verbal skills
· Strong organizational and communication skills
· Strong data entry skills
· Teamwork and flexibility are crucial to this position
· College degree preferred

Additional Information:

· This position reports to the Director of Customer Service & Logistics
· Job location – Tukwila, WA
· Competitive salary 
· Medical and dental insurance paid 
· Paid vacation 

Resumes can be submitted by email ( or mailed (12600 Interurban Ave S.  Bldg. A, Suite 100, Tukwila, WA 98168). No phone calls, please.

Seattle WA USA| Phone 866.326.4586 | Fax 866.633.2406 
www.exped .com |