Frequently Asked Questions

Can I buy direct from Exped?

We do not sell direct, however you can purchase Exped gear from many outdoor shops in Canada and the United States.  Click here to see our dealer listing.

What is the warranty for Exped products?

Exped UL products carry a 2 year limited warranty.  All other products carry a 5 year warranty on defects in materials and workmanship.  At our discretion, Exped will repair or replace any part that fails due to a manufacturing defect.  Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.

How do I return a product for warranty evaluation?

For all returns, we need to issue you a return authorization number.  Please contact our Customer Service Department for a return number and return shipping instructions.
Phone:  866-326-4586 or email

How do I clean my sleeping mat?

We recommend cleaning your mat with warm water and a mild detergent (no bleach!). Using a rag or soft sponge, carefully clean the mat. Make sure all valves are fully closed. Rinse well. The mat should air dry after cleaning.  Do NOT put your mat in a washing machine or dryer.

How do I store my sleeping mat?

We recommend storing the mat unrolled with both valves open in a dry and cool area e.g. under the bed.

Isn’t Outdoor Research (OR) the distributor of Exped in North America?

Good question. We know there is some confusion around this point so here’s the scoop:

Exped’s original arrival on the shores of North America was in 2001. We established a small but loyal following over the next few years, but it was a one man operation and a lot of hard work. In 2005 Outdoor Research took over the distribution of Exped and this helped Exped become known to a much wider audience. Outdoor Research remained the distributor until the last day of 2009. On January 1, 2010 our team of 4 (Exped LLC) took over all aspects of Exped business in North America. Exped LLC is a subsidiary of Exped in Switzerland and as a result we work very closely with the team in Zurich.

What do you Exped folks eat for lunch in the backcountry?

Well, that's a good question. Thanks for asking. We can't speak for the team in Zurich (although there's a good chance that cheese is involved), our team here in North America has varied tastes. Our packs often contain things like fish roe in a tube, Nutella, Oreo cookies, tins of smoked oysters, leftover pasta, bologna sandwiches and chips...oh, and squished bananas.